Domestic orders are shipped via Royal Mail First Class within 3 working days of placing an order*. Rates are based on size, weight and destination of package. Royal Mail First Class usually deliver within 2 days.
International orders are shipped via Royal Mail International Standard from the UK.
International Delivery Times:
EU: 3-5 working days*
Rest of the World: 5-7 working days*
*International packages may need up to 2 additional weeks for delivery, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by kerrisganeson.com. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
Kerris Ganeson is not responsible for any lost or stolen packages/items.
Tracked/Signed deliveries are available at any additional cost.
Email firstname.lastname@example.org for return address and more detailed instructions.
Returns are accepted within 15 days of the shipment date for a full refund less the original shipping cost. The return shipping cost is the responsibility of the customer.
To be eligible for a refund, the item(s) must be returned unused in its original packaging and in the same great condition it left our studio in.
For an item(s) over £30 in value, shipping insurance is recommended. We don’t guarantee that we will receive your returned item(s).
Upon receipt and approval of the return, a refund will be processed, and a credit will be applied via the original method of payment.
We do our very best to ensure sturdy, safe packaging of all of our pieces, but in the unfortunate case of a broken or damaged goods, a clear photo of the damaged good must be sent via email (email@example.com) within 3 days of delivery. Instructions for return or exchange of the damaged good will be provided in a reply email.
Kerris Ganeson has the right to deny a return at any time. The Return Policy is subject to change at any time without notice.